What happens if an article is damaged during service?

Our trained supervisor is instructed to handle every item with utmost care. We have defined processes that will ensure that there are no damages during the delivery of our service. In spite of precautions, if there is an event involving damage our supervisor will proactively take measures to compensate for the damage through our damage protection insurance. You could also reach out or report such an incident via email to info@envocare.co or call us or What’s app on (+91) 810-810-0607. However, reporting of any such damage to our supervisor should be done before our team leaves your premises. Reporting after the team’s leaving will not be a valid claim.

 

Does someone have to be home when the Service Provider comes?

Yes, only during your first service booking with Envocare Marketing  to get familiar with our personnel and processes. We appoint only verified, dependable and trustworthy people to work with us. For consecutive service trips, the team is trained to handle on their own.

 

What happens in case the requested job takes more time than expected?

The time taken to service an order is estimated accurately and you will be informed ahead of time about the start time and the time required delivering the service. For any unforeseen reason the service takes longer, our supervisor will advise you about the additional time it might take to complete the services so that you could plan your schedule accordingly.

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How do I reschedule a job booked on Envocare Marketing?
Please login into your Envocare’ online account and you could reschedule it easily. However, you will be able to reschedule it 48 Hrs ahead of the original schedule. If less than 48 Hrs, then the order will be cancelled and can be reordered at the next available slot. There is a cancellation fee of INR 500. For more details email us at info@envocare.co  or call us or What’s app on (+91) 810-810-0607.

 

Do I have to organize supplies or would the Service Provider bring his own?
All material necessary to carry out the service would be carried by our trained and qualified team. Please ensure that there is sufficient supply of water. We use powered equipment’s such as scrubbers and vacuums for cleaning purposes and need electricity. If you know in advance of a power shut down in your area, kindly reschedule or inform us ahead of the appointment.

Can I place a service request without registering on your site?
We highly recommend that you register with us at www.envocare.co  with your username and password for ease of coordination and communication. It also helps you keep a track of your past order history with Envocare Marketing  Services and also reschedule your orders. Alternatively, you could call us on our phone service or What’s app on (+91) 810-810-0607 and place an order with us. We will then mail you the payment link on your email. Upon confirmation of payment, your order will be confirmed over email and sms/what’s app.

How are your service delivery and team rated?
After each service is completed, our customers are asked to rate the service on different parameters and judge the overall satisfaction of the service. You would also be asked to rate the individual team members on certain parameters based on which their performance shall be rated. An option for this is provided on our web portal www.envocare.co.

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What if I am not happy with the service delivered?
If you have any complaints, suggestions or feedback with regard to the service quality, pricing or team, please report it to our Customer Support Desk at (+91) 810 810 0607 or mail us at info@envocare.com.  It is advised to do this within 24hrs of your service.

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What are the modes of payment?
We believe in transparency and integrity and hence we only accept payments through our online payment facility on www.envocare.com. You can make payments using your credit card, debit card or net banking. We have integrated payment services with “razorpay and payu”, a trusted payment gateway provider.